**Duties include:**

* Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment.

* Provides tier-1 and tier-2 support, keeping records of customer interactions, comments and actions taken to resolve support issues.

* Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring

* Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments

* Performs desktop support for computer environment to all remote locations and users for Windows and Mac, including providing end user customer support/assistance

* Coordinates PC installation, maintenance, e-mail administration, disk capacity monitoring and network security. Provide all new employees and/or other requests with desktop and phone orientation training.

* Helpdesk Administrative tasks as assigned

**Requirements:**

* Bachelor degree, with a technical major, such as engineering or computer science preferred.

* Four – Five years of professional services

* Effective working knowledge of Windows 7, Microsoft Office suites, Mac OSX mandatory and some SQL experience preferred.

* Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching

* Experience in project management, application design and integration, and cloud computing (specifically **Microsoft Azure)**