Local Dental Insurance company seeking multiple bilingual (Spanish) CSR's for an upcoming class.
Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers. Communicate basic eligibility, benefits, and claim status. Forward specific inquiries as directed for priority resolution. Document each customer encounter or resolution in appropriate computer tracking system. Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Identify reports and document system discrepancies. Accurately complete online/hardcopy forms and route to appropriate department. Meet and maintain production standards, counts, and inquiry response turnaround times. Provide support to other departments as directed. Perform miscellaneous duties as assigned, and participate in training programs.
One year customer service experience within a call center or with related heavy customer contact experience (i.e. hospitality, retail, food industry)
Ability to pass CSR I test
High school graduate with diploma or equivalent
Ability to handle constant customer contact/forced workflow distribution
Interpersonal and communications skills to work effectively with all levels of staff
Strong organizational/time management skills and multi-tasking abilities
Ability to respond quickly and accurately to inquiries
Ability to continuously meet / exceed department standards
Able to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)