Looking to hire multiple Customer Service Clerk opportunities in the Rancho Cordova area! Must be able to a written test in order to be considered for this opportunity. Pays $15/hr.
Function:To research claim status, billing and verify eligibility as requested by telephone/written inquiries. In addition, have the ability to communicate policies. Complete enrollments, account adjustments for current and prospective members. Respond to basic claim status phone and written inquiries & requests from potential enrollees/enrollees/providers via various mechanisms. Sets up forms for making key changes and edits; billing/premium collection, eligibility for enrollment, modification to existing members accounts. Expediently accesses a variety of hard copy and on-line systems or applications to analyze; forwards screened inquiries or appropriate departments for follow-up; performs updates and processes transactions via PC application or on-line system. Process enrollment transactions and changes. Maintain personal daily performance standards/requirements. Participates in training programs. Participate in the marketing programs and/or outreach to all customers, including subscribers, potential subscribers, and dental professionals.
Job Requirements: • Must be a US Citizen and possess or be eligible to obtain DOD ADP II Clearance• High School Diploma or general education degree (GED); one year call center/customer service experience or equivalent combination of education and experience.• Ability to pass Customer Service Clerk III test. Ability to type 30 WPM.• Effective oral communication skills to handle sensitive incoming customer calls with emphasis on customer retention.• Customer service oriented skills and attitude for internal customers. Self-motivated and team oriented.• PC skills and keyboarding skills to efficiently handle incoming inquiries.